DD
Deepesh D

1 reviews | Active since Mar 2016

13 Mar 2016, 10:49

No Landline/ADSL

First fault 338CRK090216 which was escalated on 823326. This fault dates back to the 9th of Feb, my line did in fact go down on the 5th of Feb. I have 4 other reported faults since then and none of them have been resolved.****ED OFF is an understatement as to how I feel at the moment with the service I am receiving.<br> I have spoken with almost everyone at call center and nobody can help not even the supervisors, I have spoken with Thabo, Akhona, Michelle, Nozipho, Thuli, Thobejane Zama, Siya, Leila, Mvuyiso, Andiswa, Zakhele, Emmanuel, Sanda, Kimberley and Chloe. None of them could help me resolve the problem I'm having.<br> I am really disappointed and at my wits end. I have one more option and that is to cancel my service. I don't know how writing in this forum can change anything, but I'm hoping I can get some resolve from this.

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Replies (1)
Telkom
Telkom's reply13 Mar 2016, 11:06
Official
Hello DeepeshDV,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM212446.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team