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paul R

1 reviews | Active since Apr 2013

10 Nov 2017, 15:06

No landline

First reported landline ********** 661 not working on July 11, 2017. Numerous messages received stating, up grading network, repairing network and that a Technician would be allocated to the problem. I still have no landline and find great difficulties communicating with Telkom as they do not appear to use HUMAN consultants. Initially I was charged calls and a pro rata of service until line died. Telkom have resumed billing me for a dead landline for last 2 months.

0
Replies (4)
Telkom
Telkom's reply13 Nov 2017, 10:44
Official

HI GWANDA

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. I have attempted contact you directly on the cell provided and the recipient insisted he is not Paul. Please confirm the land- line number in question as HP blocks out private info ie: ********** 661. We will await your response.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

pR
paul R's update13 Nov 2017, 11:29
Reviewer Update
Hi Keagan Your *** Cell; *** Landline; *** Regards, Paul
Telkom
Telkom's reply20 Nov 2017, 08:11
Official

Thank you for responding. Unfortunately when I check *** it shows this number does not exist anymore in our systems, it has been discontinued. Kindly double check.

Regards

Tumelo

Best regards,

pR
paul R's update20 Nov 2017, 09:51
Reviewer Update
Hello Tumelo, if the number doesn't exist please explain the visit by a technician on the 13th. Nov. who identified a Telkom fault. He phoned the following morning having fixed the problem and checking with me. Also explain why I have received 2 statements from Telkom for line rental during the period when the service was DEAD ie, first reported on July 11 and restored only on November 14. We would prefer to keep out Telkom line, but if Telkom treats it's customers this way we can manaage without as we have done for 4 months. Also check the history for calls during the dead period, ZERO! Regards to you but not Telkom. Paul Randall