CD
Caron Dixon-Smith
1 reviews | Active since Mar 2017
24 Oct 2017, 11:23
No land Line Service
I have spent all my cell phone air time, being placed on hold for over 40 minutes at a time. I reported my land line faulty on the 15th of October 2017, Ref 985 CNK150917. Eventually after getting through my fault report was escalated to a supervisor. Escalation # ********** . I still have not heard from the Manager or the technician and still have no land line, however my internet is permanently intermittent. No great service at all!
Helpful (0)
Replies (1)0
Replies (1)CD
Caron Dixon-Smith's updateReviewer Update
27 Oct 2017, 10:57I cannot accept that the Fault was cleared, as I have no land line. The escalation number is correct, however i have no Land Line, dial tone or receive calls! The technician obviously did not do a proper job!
The internet service is so slow that I cannot even upload business. I cannot follow up on any calls for clients as I have no service. My husband had to go to Telkom to purchase a prepaid Data package to try and get some of our business done. No manager or technician has come back to me or my husband. 17 Days and poor service if any! Maybe the retrenchments should have been held off as the outsourced company is not getting back to me or resolving the issues. If you want to, try calling the land line in question.... it sound like its ringing or is engaged. I have the phone next to me which permanently states "check land line"
CD
Caron Dixon-Smith's update27 Oct 2017, 10:57
Reviewer Update
I cannot accept that the Fault was cleared, as I have no land line. The escalation number is correct, however i have no Land Line, dial tone or receive calls! The technician obviously did not do a proper job!
The internet service is so slow that I cannot even upload business. I cannot follow up on any calls for clients as I have no service. My husband had to go to Telkom to purchase a prepaid Data package to try and get some of our business done. No manager or technician has come back to me or my husband. 17 Days and poor service if any! Maybe the retrenchments should have been held off as the outsourced company is not getting back to me or resolving the issues. If you want to, try calling the land line in question.... it sound like its ringing or is engaged. I have the phone next to me which permanently states "check land line"