No land-line. No WiFi but I get threats to suspend my service.... What service Telkom.... What service?????

For the past 2 and a half Weekes we've been experiencing extremely poor wifi service. Then on Saturday the 26th of October 2019 our wifi signal and land-line had gone completely dead. Thinking this was just weather related, I let it ride out but by Monday everything was still the same and no correspondence or updates were received by Telkom. Struggling to get through to Telkom I had no alternative but to call on a friend who works at Openserve, and I don't like calling in favor, especially if I have a service which I pay for. I was told that an underground cable in Retreat Main was damaged or destroyed due to the heavy rains and that it was going to probably or possibly take more than a week to get fixed or replaced. I proceed to contact Telkom FB messaging system, the consultant logged my fault and advised that my complaint has been passed on to the technical Dept and someone will be in contact, by Wednesday no one has been I contact. I made contact again apologies went out and once again I was told a technician will come out and I will also get SMS updates on my mobile in respect of the progress of the damaged cable. By Thursday, no updates, no technician. By Friday, no updates, no Ttschnicisn, today Saturday the 2nd on November 2019, no updates, no technician, but a fine cheek SMS from Telkom saying that I haven't paid my account yet and my service will be suspended if I do not proceed to make payment. Yes I know I haven't paid my account, I give you 1 guess why I haven't yet, the threat of suspending my service, dear Lord, what service! Does it look like Im actually egying any service from anyone at all???? I work from home, which means I've been suffering an economic loss, do you realize how much Gigs of Ata I've gad to purchase this week, just to ensure that I do not lose any clients, do you know that I'm caring for a sick mom whilst working at home, I need that land-line, do you just not care, do you just need to get my bill settled month end without providing a faultless service. What more do I need to do to get your attention for assistance please enlighten me to this fact!