GK
Gail K

1 reviews | Active since Dec 2017

26 Dec 2017, 15:31

No land line

I recently relocated and informed telkom a month before I left so that there would not be a delay. I moved into my new house on the 5th of December and was told telkom would be here on the 11th then it was going to be the 18th then I was told only the end of January. How can it take 3 months to relocate a line. Am I also going to be charged for being without a phone and WIFi for so long as I have telkom ADSL this is pathetic!!

0
Replies (3)
Telkom
Telkom's reply07 Jan 2018, 12:06
Official

Good day Redditch,

Thank you for making contact with us.

I was unable to follow up on this query, as the affected no was not provided.

Please respond privately with the affected no, and we will look into this.
Your reference number AI***.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

GK
Gail K's update07 Jan 2018, 12:23
Reviewer Update
The affected number is *** I am still without a landline or WIFi I just cannot believe it can take this long
Telkom
Telkom's reply25 Feb 2018, 15:41
Official

Hi

Your request is receiving attention, there are network constrain in your new area, cable team are resolving the problem.The estimated installation date is booked for the 15th March that means the cable will be completed by then

If there is anything that may change before we will advised

Regards

Telkom Social Team

Celiwe

Best regards,