No KOMMs for TelKOM

Hi,<br> <br> I purchased a phone from Telkom via the online service on Tuesday the 24th of Nov.<br> I was debited on the 26th for full amount, which I was told I will get back one I have received my phone and have activated it.<br> <br> I have not received any communication from Telkom a week later on the arrival of my phone.<br> I am on hold for at least 30min every time I try to call Telkom.<br> <br>