NO JOY WITH TELKOM - 3 WEEK TO SORT OUT A QUERY

I would like to know why nobody a Telkom can sort out a simple query - My call answer is not working I have been phoning them for three weeks and I get sent from pillar to post with no results. I have yet to get a reference number for my query. Some bright spark in the call center told me that my service for call waiting was not active to just be confirmed by the accounts department that it is active! I have been on the phone with Telkom again today for 40 minutes and still holding on! Train your call center staff!