NO JOY / SERVICE in resolving my billing issue

I upgraded my cellphone in January 2016, and since then I had problems on problems on problems, I have followed all the correct procedures - logged about 50 cases, but until today nothing has been done about it, I went into Centurion branch twice, first time sat there for 2 hours to sort the over billing out, no luck, went back and insisted that the branch manager help me - which she refuse to do as she does not deal with the public. I have spend more than 100 hours on my phone to the call centre, with this problem, every time there is a different story, I have logged complaints all over the internet, social media with a promise from Telkom that we will come back, but nobody bothers. The problem has been escalated to the call centre team leaders, managers with the promise to contact me back - NOTHING - yesterday I was told by the call centre agent and the team leader that I must wait until the billing department feel like looking at my problem, even though the turn around time is 72 working hours -, 4 months is not 72 hours according the call centre!!!!! WHAT A JOKE!!! I AM \GATVOL\" OF ALL THE INCOMPETENCY AND LIES OF THE TELKOM STAFF THAT DOES NOT WANT TO WORK!!!<br> "