RVDH
Ria Van Der Heever
1 reviews | Active since Apr 2015
23 Oct 2017, 08:02
No Joy on House phone repair
Since 3 October Telkom has given conformation that my mothers land line phone is restored. Three times no joy. The technician know the problem, leaves and still not fixed. The problem is the when phoned from any phone the phone rings and goes over to voicemail. At the house the line is dead. We phoned each time from cellphone at the house , receiving SMS informing us phone is restored and same problem. I hope Telkom wil be ready to take responsibility when something happens to my 74 year old mom. I am sick and tired of this poor service
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Replies (2)RVDH
Ria Van Der Heever's updateReviewer Update
02 Nov 2017, 09:44Hi Last communication received 26 October 2017. Tomorrow will be a month that the phone is out of order. Why does it take such a longtime to repair a phone. If the were a competitor to Telkom, I would have advised my mom to move. Unfortunately you are the only company, maybe that why the service is so bad, because you don't care. This really causes inconvenience. This is the only way of communication between my mom and family. She is 74, not very healthy. She doesn't use cellphones. When will this be RESOLVED?
RVDH
Ria Van Der Heever's update02 Nov 2017, 09:44
Reviewer Update
Hi Last communication received 26 October 2017. Tomorrow will be a month that the phone is out of order. Why does it take such a longtime to repair a phone. If the were a competitor to Telkom, I would have advised my mom to move. Unfortunately you are the only company, maybe that why the service is so bad, because you don't care. This really causes inconvenience. This is the only way of communication between my mom and family. She is 74, not very healthy. She doesn't use cellphones. When will this be RESOLVED?
RVDH
Ria Van Der Heever's updateReviewer Update
09 Nov 2017, 16:23Thank you Keegan. The phone was fixed Yesterday. Telkom needs more personal like you
RVDH
Ria Van Der Heever's update09 Nov 2017, 16:23
Reviewer Update
Thank you Keegan. The phone was fixed Yesterday. Telkom needs more personal like you