No Joy From Telkom

Trying to do a call forwarding(divert) from a landline to a cell number,No joy at all.Forwarded Company Letterhead,I.D ,to Email received from Telkom. ***l no joy.Not even a reply.Done on the 17 Th January 2022.There was a divert,that was active before,but is was disconnected. Today I called telkom 10217,they say it is activated,but still not working.They instructed me to call 10213,which I did.They also informed me that it is active,from 17th of January 2022.But still not working.I was the instructed to call 10214. I called 10214 and the lady that I spoke to,informed Me,that the email address was wrong.What a run around!!!!!!!!!!!