No joy from telkom

I have settled my telkom account in Oct 2019 and its been a painful experience trying to get them to do a payment allocation to my account. The saddest part of all is every agent i speak to has no idea what ik talking about until th 26th November when my request was escalated for payment allocation mode now its in limbo when ever i request and update im being told its still escalated and no payment allocation is done. Seriously how hard is it to take my proof of payment and do the allocation.