No joy from Telkom

I have logged a fault with Telkom on 9 February 2018 (404CTK090218). It is now almost a month later, nobody responded to my fault log to date and I still do not have a line, service or any joy for that matter.

I demand the immediate restoration/repair of the line. I also do not wish to pay for the period that I did not receive a service and want my account to be accordingly adjusted.