No joy from my complaint.

I have called telkom on the 15th May 2021 regarding my wifi not working. I sat for 1 hour on call trying to reconfigure the router etc but there was not joy in getting it fixed. They then gave me a reference and told me a person will contact me and make arrangements on when they will come n fix it. I even asked them to label it as urgent for I am working from home and I have been buying data just to work. I even asked them to come in after 2:30pm on a weekday due to me going to pick my kids from school. I then called in again and they told me it was an internal reference and the person was going to contact me with a time to come in n fix my router. It's been almost 2 weeks and no one as contacted me as yet and with no joy and no wifi and they expect me pay the full monthly payment when I have had no wifi since the 15th May 2021.

I'm getting frustrated due to me spending so much of money on data just to work. When will telkom sort my complaint? When will it be fixed? Who will reimburse me for all the money I am spending? Telkom is the worse service provider when it comes to fixing customers wifi.

I truly advise people not to use telkom dsl services due to them not delivering as they promised.