no joy after placing same order 3 times

On 26 November 2015 I placed an order online for installation of an ADSL line. I received an email on 15 February 2016 stating that they couldn't get hold of me thus the order has been cancelled, yet I have no voicemails from Telkom nor did they bother to reach me by email. <br> <br> The very next day i re-ordered via the call center with ref nr ***.<br> <br> Today I followed up, and was told that they have no orders pending for me and that the reference number above was never processed. So, today, I had to re-order for the third time.<br> <br> Telkom, why do you make it so difficult for consumers to give you their business?