JB
John B

1 reviews | Active since Mar 2012

13 Sept 2016, 16:44

No Invoices or Statements since February 2016

<p>Despite numerous calls to their call centre - which is useless as the telephone never get answered - I have not received an invoice from Telkom since February 2016. I have no idea what my calls cost, what the charges have been for the past 6 months and each month a guess what i should pay.</p> <p> </p> <p>A basic premise in business is to invoice your clients or you won't get paid. Also, why use the word telecomminucations in your name if you make it virtually impossible for your clients to contact you.</p>

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Replies (2)
JB
John B's update13 Sept 2016, 16:53
Reviewer Update

I had regularly received my Telkom statements via e-mail since Nov 2010, so why has this feature be altered on my profile?

Telkom
Telkom's reply14 Sept 2016, 09:26
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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