No Internet/poor service/no reimbur*****t

Since i have signed up with Telkom several years ago i have experienced problems from the start. From never getting through to them at all to no having internet at all.

For the last two months i have been sitting with the same problem plus minus the same time where my internet just switches off.

Every time i get hold of Telkom they take me through the same steps by switching off the rooter, resetting the rooter etc.

Lately their excuse is that there is a power outage in my area and that alot of their client have been complaining about it.

I have spoken to customer care as well their online consultants on facebook who by the way takes days to respond to the complaints.

My internet problem started with the line speed that i am paying for but not getting. I have a 10 mb adsl line as there is no fibre in our area and LTE is a no go as the signal is very poor, so my only option is adsl.

Instead of getting plus minus 10 mb i got between 37 kb to 2 mb per second.

The first technician informed me that there is a damaged underground cable which need to be replaced and that his report will be send to the testing centre.

The second technician informed me that the underground cable is not damaged but instead he have removed the Acia. Well according my knowledge is that the Acia detect when there is problems with the line and therefor will send out the necessary information to the necessary people.

I can almost be certain if a third technician had to come and do an inspection i will be receiving a different problem.

In January 2020 round about the 18 my internet got switched off and the excuse from Telkom is that there is a power outage and that they are currently working in it.

Two days later when i phoned Telkom i get told that no technician have been assigned to the problem.

Three days later my internet switched on and all went well up until today 16 February 2020. And once again i have been told there is a power outage in my area. Strange enough i know people with a telkom adsl line in the same area that isnt experiencing the problem at all.

My last conversation with a online agent called Frank told me that i will be reimbursed for the days that i was without internet. I have received my telkom invoice and nowhere does it indicate that i have been reimbursed.

Telkom is the worste ISP that i know of in South Africa, always with poor excuses and poor service. If there was fibre as well good signal in my area i would have been with someone else years ago.

I just can not see how a consultant can sit behind a computer to let you know that they can not see a problem from their side where in fact there is more problems that can be imagined.