No INTERNET , TELKOM will fix it when it ONE DAY.....

When will Telkom get up to speed with customer service?

I've been waiting since the 9th of Feb 2018 for my internet to be restored at home. Its the 23rd of March 2018!!! and still no solution . I've called nearly twice a week to check on progress and i'm met with the same answers. we have escalated to the technicians, we have escalated to management, we have escalated to supervisors.... each and every time its the same story ! Just who are is the next escalation?? your CEO ?? The new excuse , we have assigned your issue to a technician, sorry wait no technicians are in the area to attend to this as yet. We have acknowledged your follow up , no technicians assigned to this issue yet. then you send me a bill to pay of R607 for a service i've not had for this entire time !! why would you do this ? it makes no sense to even pay this as ill be paying towards a possible credit . A credit only dependent on when and if you will fix the issue on the line! and note i've got no guarantee that any of my services will be up in the next months... @Telkom -here is my fault ref number 20CTK090218. FIX IT NOW!!!