No Internet (Telkom)

I have been without internet since yesterday, 23 October 2018. All the lights are green on the modem but it does not want to connect to the internet. I have been contacting and talking to Telkom consultants yesterday the whole day and they kept telling me that everything is online on their side and we tried to reconfigure my settings on 10.0.0.2. But when I go on 10.0.0.2 it says in red that there is no DSL connection. I need the internet this coming weekend for work. I am currently out of town. I can't let the technicians keep telling me to reconfigure my settings because we tried it several times now and something is not picking up my connection. It is very frustrating as I keeping getting reference numbers ( ********** 3) but nothing is done about it and I am very dependent on the internet. It is almost as if nobody can help me because no one at Telkom is doing anything about it and they don't send anyone out to my house to go and look since the telephonic conversations clearly did not work.