No internet since two weeks

<p>Our adsl line is down since the 1st of September and we contacted Telkom several times. We have been told different stories each time. Last one was that the line would be fixed by today. However it is not fixed yet. When we contacted them again the response was "We are waiting for material to fix the issue. We do not know how long it will take. We suggest you buy a LTE router." I have never seen anything like this to be honest. As if its not ridiculous enough not having internet access since two weeks. Now we have to go and buy something extra? Plus pay for the internet account at the same time?</p>