No internet since the 12th December

<p>I had called telkom on the 12th December because my internet was not working. The technician said to me it's a problem with my router. So I go to telkom store in musgrave they tell me they don't have routers in stock it's a country wide shortage. Borrowed a router which is working but I still cannot connect. Then I called 10210 back and they tell me it's a problem with the line and give a reference no. (90BNK131216). I called 2 days later as no contact has been made by any technician. They tell me that the problem has not been allocated to anyone as yet but they noted on the system and someone will contact me. A week later I tried again. The person says to me that there is a backlog on the area and someone will attend bit cannot say when. This has gone on far too long. Please sort this out as soon as possible telkom. Don't want to be without internet over the holidays. </p>