No internet since last week!

Telkom unable or unwilling to respond to faults re internet (7 days now)! Reasons for the fault differs depending who you talk to.<br> Takes more than 30 minutes to get through to call centre agents. Faults get's logged, promises made of technicians / specialists that will be calling. Escalated the problem, another day later and still no response, no-one to talk to, and NO INTERNET. <br> Losing lots of money as I am working from home . . . <br> In my experience Telkom has got a few good people, but in general a useless service provider.<br> No one seems to take responsibility. Where are the managers and leaders of this organisation?