wG
wayne G
1 reviews | Active since Jul 2011
07 May 2015, 15:43
No internet since January
***Not a duplicate record - please dont delete*** <br> My ADSL service was disrupted early January. Without consulting me, Telkom sent a tech to my house in March to replace my uncapped ADSL service with a 3g capped service - I told him not to go ahead before I know whats being offered to me. Went to your canalwalk store and found out that there is no 3G or LTE coverage in my area and that the proposed 3G FLLA service will not work for my needs. I do not need or want a voiceline. All i want is an uncapped internet service for my monthly R545...like we agreed to on that binding contract
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Replies (1)Telkom's replyOfficial
07 May 2015, 15:49Hello bma325,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM109248.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM109248.
Regards,
William Letwaba
Social Media Team
Telkom's reply07 May 2015, 15:49
Official
Hello bma325,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM109248.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM109248.
Regards,
William Letwaba
Social Media Team
