No Internet since 21 Dec 2018

Could someone please contact me or resolve the problem that I've logged on 21 December already. My no. ********** 609, my ref 33CRK241218, it is a simple problem with the Network switch that needs to be reset but yet cost me at least 30 calls to your call center since the 21st and many escalations to managers that are yet to call me back to explain why my problem hasn't been resolved. Escalation ref ********** . I'm really ****ed off that I have to use my own airtime to constantly follow up with your call center and also that I've had to use all my own data with my Cellphone provider since I can't use Telkom for which I pay for.