NO INTERNET SINCE 2017

The infamous storm took out my modem and internet on 30/12/17 - Replaced Modem and still waiting for a Tech to be assigned - only 2 weeks later. This has been escalated and despite daily calls - Telkom does not give a damn - very sad as I have always been a Telkom Champion, what do you have to do to get some assistance? My neighbour is in the same boat and they could **** 2 service calls if they just made the effort.