No internet service sine 6 January

Dear Telkom,<br> <br> I have been without any Internet service since the 6Th of January.<br> I have moved to mweb a while ago due to the pathetic service from telkom at the end of last year in the hopes to NEVER dealing with you again. Looks like this is not the case.<br> Can you please get someone competent to let me know when the lines will be fixed!<br> Mweb has been keeping me up to date and have advised that the fault is on your side! Needless to say, GET THIS FIXED!<br> There is no way you can still be waiting on material!