No internet service from Telkom/8ta

I have a *ta rooter on a Telkom contract. All of a sudden on 17 March it requires more data. I purchased more data. 3x's this happens although I did not use the internet - could not get connected. My phone does NOT update on wifi. Never has. I have been using this rooter for past six months or so and had no issues. Now starts the call centre calls - from the 17th March until this morning (26-03) I have made 14 calls, the last one this morning was put on hold for 21 minutes and I simply put the phone down.<br> STILL no connection, although it reads on the PC as connected.<br> ALL I NEED IS A TECHNICIAN TO CALL ME AND TAKE ME THROUGH THE PROCESS TO GET CONNECTED AGAIN!!!<br> To make matters worse, when I called on Friday the lady told me \Stop buying data bundles we will resolve the matter. We have a 72 hour service level agreement and we will resolve the matter". This morning I am told that I was called 2x on the 22nd March and because I was not available the case was simply closed!<br> I do not know how to resolve the issue. I have emailed and sms'd the issue."""