No internet service for over a month

After weekly and later daily calls from as early as 1 December 2017 to the fault reporting line of Telkom Business 10217 the internet services to a number of businesses internet lines are still down. The actual lines are still lying on the ground after being pulled over by a machine. WHEN THE FAULT REPORTING LINE IS CALLED THE OPERATOR ON THE OTHER SIDE REPORTS THAT THEY DO NOT RECEIVE TIME ESTIMATION ON REPAIRS OF BULK OUTAGES. Same story of escalation and no feedback is received. I was told to go to a Telkom shop and ask for a sim card and ****le to use in the mean time. I received a sim card which is of absolute no use without a telkom ****le. The telkom shop cannot provide us with a ****le as they do not sell them. I have called numerous time to the call center who tell me every time to go to a telkom shop and the same feedback is received from all the shops I visited, Secunda, Witbank and Springs Carnival City Mall.

I use an internet based program for my business and cannot operate without a working internet line. I request that a competent employee from Telkom gives me urgent feedback on the solution.I am also expecting to receive a credit from telkom for the line rental and services I was not able to use for the past month and currently.