No internet service for more than a month

Reported fault on 5 Feb '18 Refno. 362CTK50218, again on 12Feb'18Escalationno. ********** . They said their exchange box was totally damage and that I have to fall in the queue to have my internet fix. It cost my company R1,800.00 for a mobile wi-fi router and R298.00 for data on a simcard because the simcard from telkom with 1gb had a APN problem due to their "back office" not responding. Today a man came out to our offices did a test to see where the problem is and found the problem just up the street, 340 meters away. a broken wire due to corrosion