No Internet Service for days!

So once again I'm back here, because this seems to be the only way to get Telkom to get back to me.

My internet has been down since last Wednesday evening. Yes, I know about the outage, but according to the Twitter announcement on Saturday morning, ALL services are back up. I asked an agent named Thulani on the chat (because I cannot for the life of me get through to anyone on the phone - the one person I did get through to said that he can't help me because I wasn't near my router at the time), and Thulani said I just have to wait it out. Thulani also said "No" when I asked if I would be credited for the days that I've been without service. So basically I'm paying for nothing. Seven days into the month of August and the internet goes on and off intermittently. This is not good service at all and total BS telling me I won't get credited for my non-service and I just have to wait it out. Telkom seriously needs to employ better customer service agents who can at least pretend to be interested in their jobs. I've seldom had a good experience with an agent when I call 10210.

I've also requested for a technician to call me back, but nothing. Thulani even told me that she would have someone call. And the reason I want this checked out is because apart from the recent outage, I've had my service going on and off for no apparent reason in the past.

So if someone can please get back to me, it would be much appreciated.