JB
JAN B

1 reviews | Active since Aug 2015

04 Aug 2015, 14:46

NO INTERNET SERVICE FOR A WEEK.

After numerous complaints ( ref 640CTK280715) I still did not receive any feedback about the internet that is not working. It is as if Telkom has no concern about you as client. Cause internet banking and internet communication especially over month end causes extreme problems due to no payments of accounts. I am also dependent on e-mail accommodation bookings and website feedbacks which causes a huge loss of income. Also been trying to arrange debit order payments on Telkom account but after 5 months I still have to make payments at Post Office. Today I phoned several times to *** which is the Telkom shop in Nelspruit. They don't answer or it then stays engaged.<br> <br> This is my second time that I am offline in the past 5 months since installation was done/

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Replies (1)
Telkom
Telkom's reply04 Aug 2015, 19:19
Official
Hello jandebeer9919,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM131570.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media