NO INTERNET SERVICE FOR A MONTH - REFUSE TO REVERS

In April 2015 my Telkom ADSL service went down. I phoned the call centre on a regular basis to try to get Telkom to restore my services. Each time I called I was placed on hold for at least an hour only to be told that the internet exchange was down and that they had not yet allocated a technician to fix the problem. After 3 weeks of the same treatment I eventually cancelled the line and moved it to another service provider. I was billed in full for the services I never received and raised disputes with Telkom to reverse the charges. Billing disputes need to be resolved by Telkom within 2 weeks. Since raising my dispute in April the Telkom billing department has opened an closed my dispute every 2 wekks without resolving it so that it does not get flagged by there system. I have phoned their call centre to follow up numerous times with no resolution. Today when I followed up with them yet again to reverse the charges I was told by a totally arrogant technician named Celiwe Libala that actually there was nothing wrong with my line and according to her system to was working the whole time because she can see 65mb of usage - our normal monthly data usage is around 50GB!