No internet service for a month now

<p>I have logged a call on the 7th of November 2016 and till today no one can give me any feedback to when my issue will be sorted out. I have called on a numerous times to telkom helpdesk and have esclated the call with no luck. My esclation number is 911357. This has been a month now and i am still waiting....</p> <p> </p>