NO INTERNET SERVICE

Good day we have logged more than once a service fault on our Telkom line because there is no internet connection. there has been one technician and we received an sms fault repaired I called again and informed them that the fault is still there. now I have received a new fault log number and sms to say it has been handed over to the technical department. on Saturday they phoned me to say they see there is a fault that has been logged and I explained again that the previous technician said it was fixed but is not. now it is Tuesday again and nobody has attended to the fault. my landline number is ***. I hope that we can get this resolved. my ISP Mweb have also looked into the matter and the fault is not with them. they also picked up that it is a line fault.