NO INTERNET SERVICE

Faults logged with Telkom on 3 Oct and re-logged on 25 Oct for no internet service.<br> Both fault logs have been closed as service restored, BUT there is still no internet connection. 2nd call was closed by technician Joshua<br> <br> I have had numerous emails suggesting troubleshooting resolutions, which i have tried BUT still no internet connection. I have requested on numerous occasions simply for a technician to come through and resolve the problem as opposed to a help desk person looking at their computer and telling me that my internet connection is fine.<br> <br> I spoke to Ashley at the 10210 call centre today and related the above with the simple request that a technician be despatched to resolve the problem, and this call was cut by the operator.<br> <br> this incident has been going on for well over a month, in addition to similar faults being logged in the past 2 years where the response or turnaround times are in excess of 1 month.<br> <br> THIS IS THE SERVICE DELIVERY STANDARDS PROVIDED BY TELKOM