No internet reception in Jacobsbaai

Telkom Mobile acc no ***<br> 25.09.14 I entered into a contract with Telkom Mobile. I told Rabia at 8TA in Tygervalley that we are moving to Jacobsbaai. Upon arrival here we had no internet reception at all. I returned to the 8ta shop on 5.12.14. Carrie de Swart helped me. The cancellation no was ***3 (first cancellation number). I returned the modem to the 8ta Shop on 11.12.14.<br> On 09.01.15 I email and posted, by registered mail (Ref. 919 935 716 ZA) a letter to Telkom Mobile, P/B X930, Pretoria 0001 with my request to cancel the contract. On 14.01.15 Carrie de Swart opened a new case (Case no ***0) and e-mailed it to the Head Office. On 14.02.15 at 08:14 I spoke with Thema at Telkom Mobile after she phoned me. Thema confirmed my no reception in the area and cancellation under reference no ***0. On 27.02.15 I received an e-mail from Thato at Telkom Mobile in which he again confirmed the cancellation of my contract and acknowledged receipt of the modem I returned to the TV shop. I still paid R399 on 31.12.14, 31.01.15 and 28.02.2015. On 2.04.15 I received a statement from Telkom demanding payment of R2525 ...termination penalty. Please help to resolve this. Zanne