No Internet or Voice on Land Line...

Please Help !!! I reported a noisy and slow land line on 4 October 2017. 377CTK041017 Technicians came out and said it's the under ground cables that is faulty/ bad condition... Someone had to come and fix that, but instead my voice and internet (ADSL) completely stopped working a week ago. I am desperate Telkom, I need a working service ! I work from home.... On Saturday 4 November 2017 , Pam from Openserve contacted me and said she will now take over the problem because it was escalated... Still no service Pam... Someone please assist me !