No Internet or Telephone lines since Friday 9Feb2018

Just terrible!!!! We have been without internet and phone line since Friday, 9th February'18. Calls were logged, tests were done, yet the service is not restored. We kept being told the same old nonsense. They say that a technician has been assigned to the fault and will call if they need to come to the premise. We need "ACTIVE assistance" in getting our service we paying for, up and running! I even sent a Facebook message to Telkom as well as Telkom's chat line ..no response......where to from here?????