No Internet or Phone Service for over a Week!!!

I came home last week to find the phone line was down (no dial tone). I immediately logged the fault on Wednesday 30th Dec 15 and got the Ref no: 534CRK301215. I was sent a subsequent sms saying that my fault is in the hands of the \technical repair division". I have since called Telkom 3 times as the problem still persists with a dead phone line. I escalated the the issue and received the escalation no. 802490.<br> <br> Surprise surprise the escalation did nothing and a person at the call centre tells me subsequently that the technician 'could' have been sent to my address and 'could' have been denied entry (all this without my knowledge of course). Well Telkom COULD you perhaps give me any sort of feedback as to the nature of the problem and when you plan on resolving it!?!? <br> <br> Regards <br> <br> Very Disgruntled Customer<br> """