no internet or intermittant internet for 3 weeks

For 3 weeks I have had either no internet or intermittent unreliable internet service. My provider help me in the moment, but within a day it is down again. So I never know when I will have internet or not. <br> <br> They have logged 5 fault numbers with Telkom!. Telkom have not fixed a thing. In fact, the last fault no has been open for 10 days now, after 3 escualtions!... no one has contacted me to fix it.<br> <br> Something is wrong with the physical line or exchange. But Telkom keep giving me a ridiculous story about a filter ot a router or something way off base, close the fault and - then I have the same problem of intermittant service the next day. <br> I am not paying for service I am not receiving and fed up with Telkom not following up and taking care of me- a paying client! Blaming my provider is not working either. ...and ignoring their own fault with my line is not helping. Very fed up.