No Internet or dial tone on phone

Good day,

I logged a call on 17 November 2017. To this date, 27 November 2017, I have had no response. My phone line is not working, cannot make or receive calls and my internet is very slow if it does go online, which hardly happens since the logged call. 240CTK171117 is my reference number. I can't query the fault on the telkom app, constantly says an error has occurred. Also cannot access the "talk to us" online, keeps timing out. I had to use my cellphone for calls and data and this is getting expensive and am paying for a Telkom service I cannot use. I am getting rather fed up since nothing is working.