no internet on wireless router for more than 1 week

we had been advised swop over from adsl its better on wireless ,which we took your word for it and swopped over to wireless since a year we have experienced the most horrible and ****piest service and newtwork coverage ever.we use this line for business and ewvery month in the last eyar have lost alot of business becauise of this when ever you log a call with telkom ,its been reported its in the queue and we wait not forgettign while loosing business we are given ref numbers and no contact details for follow up,for the 3 weeks we have experienced little or no connection and still we pay our bills ,3 days ago call was logged for the issue of the wireless line not working,we are given the ref number but no feedback called in again today 21/11/20 says still in the queue ,requested contact details fo rin charge or supervisor cut off the chat . is this how telkom services long standing business customers ,i really dont think we deserve this ,if no repsonse or issue not resolved in the next 3 days i will have no option but to cancel my services with telkom and take it elsewhere where service and netrwork is much more reliable and helpful .

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