NO INTERNET, NO SUPPORT

Good Day, i have been without INTERNET for good couple days now. i called and logged a call last week and there has been no response. called logged for number ***. tried callin the call centre last night and was holding on for 1 hour and 23min. tried calling the call centre this morning and held on for 46min. when i first called to log call, was told no sync betw router and telkom, family called yesterday and call centre agent says router is faulty but we tried diff routers and experiencing same problem. on the router the dsl light (green) is flashing intermittently. all other lights are ON and in GREEN. trust the above info helps you to rectify problem with my internet as we need it urgently as family members are studying and required to submit assignments and do research. i trust this finds you well and a speedy resolution is in order.