1 reviews | Active since Jan 2016
No internet. no service and they laugh at you over the phone!
<p>On 21 October 2016 we were contacted by Shahied Mohammed from Key Connect Telkom and promised uncapped LTE internet access for R 799.00 / month. We enrolled and the modem was delivered on 26 October 2016. From the onset we experienced problems with the signal and spent hours on the phone trying to get the internet up. The reception was poor from the onset and the internet went on and off all the time. On 01 November we reported the problem (reference number ********** ) and were told the problem would be attended to within 72hrs. We have followed up more than once, but no luck. My wife phoned again today and when she out of frustration told Jabu Duma that she wanted to cancel the contract, HE LAUGHED AT HER and told her that there would be penalties if she wanted to cancel!! Now my question is... we have had virtually no service since the beginning, we have lodged a complaint within 7 days of receiving the modem, we have a reference number for the complaint, but we are being laughed at? WHAT NOW TELKOM, IS THIS THE WAY YOU TREAT CUSTOMERS?</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Technical Team.
Your reference number is ***5.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Technical Team.
Your reference number is ***5.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Ok, so within 48 hrs BUSI phones me and says she is escalating the problem. This has helped absolutely nothing as it is now a week (7 days - 168 hours) later and we have not heard a word from anybody and we still do not have internet. Just spoke to Faith (new referemce number ********** ) who undertook to email Venessa and she will ensure that a technician comes out today! What a laugh, it seems that BUSI posts on Hello Peter and then all is weel and the problem is resolved. So Busi, what are you going to do now, or are you going to post again that you have spoken to me and that the problem is now resolved?
Ok, so within 48 hrs BUSI phones me and says she is escalating the problem. This has helped absolutely nothing as it is now a week (7 days - 168 hours) later and we have not heard a word from anybody and we still do not have internet. Just spoke to Faith (new referemce number ********** ) who undertook to email Venessa and she will ensure that a technician comes out today! What a laugh, it seems that BUSI posts on Hello Peter and then all is weel and the problem is resolved. So Busi, what are you going to do now, or are you going to post again that you have spoken to me and that the problem is now resolved?
Ok, so now it is another 72 hours later and still nothing. BUSI does not even have the decency to phone me again to assist. We keep on phoning 081180 daily and you can not get past an operator to speak to a supervisor or manager, they are simply not available or non existent! Going to block the debit order so that they can not make any deductions for the NON EXISTENT INTERNET SERVICE!!!!!
Ok, so now it is another 72 hours later and still nothing. BUSI does not even have the decency to phone me again to assist. We keep on phoning 081180 daily and you can not get past an operator to speak to a supervisor or manager, they are simply not available or non existent! Going to block the debit order so that they can not make any deductions for the NON EXISTENT INTERNET SERVICE!!!!!
Well, this problem has still not been resolved as we still have not been refunded for the months we have paid but not had any internet!!!
Beware, do not trust TElkom as they are not reliable!!!
Well, this problem has still not been resolved as we still have not been refunded for the months we have paid but not had any internet!!!
Beware, do not trust TElkom as they are not reliable!!!