No internet no sale processed

Telkom blues. I've signed up online on the 27th of November. I've signed up for the 1000GB plan. Later a sales rep called me took my details including banking details and signed me up. It's been almost 2 weeks. I had to go into the store and call in to request the status of my app as they said it takes 2 weeks for delivery. To find out no order was properly processed. I had to take time out of my day to confirm and was told by a rep I cannot sign up for this plan in the store. I currently have 2 contracts with them had 3 canceled the one looking at canceling the 2 I still have with them