NO INTERNET, NO RESPONSE, NO CUSTOMER CARE

My ADSL internet access has been faulty offering no connection since Saturday 18 July. Fault reported Monday 20 July first thing (ref120CWK200715). To date, 24 July, still no access and no further information on what the fault is or when it might be resolved. Call Centre offering absolutely no clarity or assistance. Supervisor, Alson Mathe assured me he would call me yesterday to update me but of course this did not happen. Very very sad Telkom. No customer care. No prioritization.