No Internet, No Reply on Cancellation!
<p>We have been struggling with our ADSL service for more than 5 months and have reset and refreshed and logged faults until we are blue in the face... the last 1.5 months it has become unbearable. Our service is so slow that we can't even open up Google! We call and log a fault and Telkom technicians call and say there is nothing they can do as we are far from the exchange and the line is going to build up noise and we just have to keep calling and resetting it. Today I spoke to a technician who told me the line is fine and my version of Windows is causing the slow internet and that I should switch off my PC and then everything will be fine. I told him that I checked with my ISP and they also pick up that the line is faulty, so why is Telkom saying it is fine? The line is practically dead at the moment (I even switched off the PC to test, and still NOTHING). I have sent a mail 3 weeks ago cancelling the service and have not received any reply from Telkom. Wireless has been installed at my home today and I will definitely not be paying for this months service, as I have had NO SERVICE from them!</p>
Dear Garreth,
Cancellation with the ISP (Axxess) has already been requested. Everything is scheduled for 30/04/2017. We would want to cancel the Telkom line on the same date.
Dear Garreth,
Cancellation with the ISP (Axxess) has already been requested. Everything is scheduled for 30/04/2017. We would want to cancel the Telkom line on the same date.
50 days later and guess what....??? still no reply from Telkom... and just received a lovely bill for R402.37 for June. Apparently Telkom just never cancels your line and keeps billing you for eternity. Will most definitely NOT be paying for this as we have had no service since my previous post.
50 days later and guess what....??? still no reply from Telkom... and just received a lovely bill for R402.37 for June. Apparently Telkom just never cancels your line and keeps billing you for eternity. Will most definitely NOT be paying for this as we have had no service since my previous post.
Would like to update to say that I have contacted Telkom on Facebook, on live chat via their website and telephonically and managed to get a credit for all charges up to 19 June, but sadly Telkom has already invoiced me until 9 July, so apparently I still owe them R77 or something... trying to get them to understand that they still need to credit this amount is proving to be a challenge... just called the call centre again now and they have logged ANOTHER dispute... will have to wait and see if they finally credit everything.
Would like to update to say that I have contacted Telkom on Facebook, on live chat via their website and telephonically and managed to get a credit for all charges up to 19 June, but sadly Telkom has already invoiced me until 9 July, so apparently I still owe them R77 or something... trying to get them to understand that they still need to credit this amount is proving to be a challenge... just called the call centre again now and they have logged ANOTHER dispute... will have to wait and see if they finally credit everything.