No Internet - No Operator - No Joy

My wifi has been off since I got up this morning. I have been waiting for an operator to assist for the past 30:27 minutes. Is there no other way to find out what the problem is? According to the recording... we will get credit for the time I had no service... I can also manage my account from the cool App. How am I supposed to download this so-called "cool" App if I am unable to connect to the iStore? Will I just continue to complain until someone answers my call?

My work depends on my working on my Telkom Internet from home. I was not able to work at all today? Who is going to compensate me for this? Waiting for more than 35 minutes already. I think this is ridiculous.