No internet, no fix, no communication

I have not had a telephone line or the internet since march 1st . After eventually managing to log a query I decide to wait.<br> <br> days go by. it's now 8 days later... and I *STILL* have no internet and no telephone. It took 8 whole days to send an sms to say oh \it's in the hands of technical\"...<br> <br> I check the status \" oh, no there's no ETA\"...<br> <br> Really?<br> <br> My wife has assignments to tune in and I'm a developer. my livelihood is online.<br> <br> I also have online subscription based content -> PRE PAID.<br> <br> Who is going to refund that ??<br> <br> Netflix? Showmanx? Crunchyroll ? my mweb internet ?"