No internet, no fix

ADSL Internet stopped working. I then logged a fault. There was no response so I called, they then escalated it. After a few days I called again, the new support person said it wasnt escalated and they will do so. <br> <br> They also sent me a sms to say the problem is resolved even though it wasnt, nor had any technician even contacted me<br> <br> Its now been 8 days, I still have no internet. The excuse is that they are waiting on a technician to pickup the support ticket and they cant contact the technicians. <br> <br>