1 reviews | Active since Jun 2016
No internet, no feedback, cannot cancel!!!
<p>Good day, I have lost count of how many times I have tried to get hold of Telkom! I have contacted the arrogant call centre, I have contacted the useless Telkom Twitter team, I have complained here and still I am unable to get a response from anyone to resolve any of my issues! I have had no internet since the beginning of June and no one from Telkom is willing to look into this, even after the PATHETIC "72 WORKING HOURS" turnaround time! That is 9 days that you expect clients to wait for anything to be resolved, but it has been 3weeks now and still no response! I have asked for a cancellation, to which there is still no feedback! Telkom has already ****** money from me which I will never get back and so I have been forced to put a stop order on my account to stop ******* from taking money! I got a response from "Noleen" after my initial complaint, and no response after! This is by far the WORST service I have ever dealt with! This will be handed over with full legal action against Telkom for theft! Don't think for one second that every customer will roll over and accept how you treat them! This is unacceptable and will be resolved soonest! </p>
Hi mt_t88
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Hi mt_t88
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
